Refund policy


Return and Refund Policy

At Nery Tech, we strive to provide our customers with the highest quality gadgets and electronics, including consoles, televisions, and other tech products. However, we understand that sometimes returns and refunds are necessary. Please review our Return and Refund Policy below for details on how to process your return or refund.

1. Return Eligibility:

  • Timeframe: Returns are accepted within 30 days from the date of delivery.
  • Condition of Items: All returned items must be in their original condition, including packaging, manuals, and accessories. The product should be unused and free from any damage or wear.
  • Non-returnable Items: Some products, including gift cards, downloadable software, and opened media (e.g., DVDs, Blu-rays), are non-returnable. Please ensure the product is eligible before initiating a return.

2. How to Return an Item:

  • To initiate a return, please contact our customer support team at nerytechlive@gmail.com or call us at [+2347019877988] with your order number and a brief description of the reason for your return.
  • You will receive a Return Merchandise Authorization (RMA) number, along with return instructions and a prepaid return shipping label (if applicable).
  • Ensure the product is securely packaged and include all original parts (e.g., remote controls, cables, manuals) to avoid any delays in the processing of your return.

3. Refund Process:

  • After we receive the returned item and confirm it meets the return criteria, a refund will be processed to the original payment method.
  • Refunds are typically processed within 7-10 business days after we receive the returned product.
  • Please note that shipping fees are non-refundable, and you may be responsible for the return shipping costs, depending on the reason for the return.

4. Damaged or Defective Products:

  • If your item arrives damaged or defective, please contact us immediately within 7 days of delivery. We will arrange a return or exchange at no extra cost to you.
  • You may be asked to provide photos of the damaged or defective product to facilitate the return process.

5. Exchanges:

  • We currently offer exchanges for items that are damaged or defective. If you wish to exchange an item for another size, color, or model, please contact our customer support team for assistance.

6. Canceling an Order:

  • You may cancel your order before it is shipped. If your order has already shipped, you will need to follow the return process once you receive the item.
  • To cancel an order, please contact us as soon as possible at nerytechlive@gmail.com.

7. Exceptions and Special Cases:

  • If the product is returned outside the 30-day return window, a restocking fee of up to 15% may apply, depending on the product condition.
  • Products that are used or damaged due to misuse or improper handling will not be eligible for a refund or return.

8. Contact Us:

For any questions regarding returns or refunds, please feel free to contact our customer service team:

  • Email: nerytechlive@gmail.com
  • Phone: [+2347019877988]
  • Business Hours: [Monday To Friday, 9 a.m. to 5 p.m. GMT]

Thank you for shopping with Nery Tech. We value your satisfaction and are here to assist you with any concerns.